Shipping, Returns & Refund Policy

Shipping Information

Standard Shipping: Enjoy free shipping on orders above $50. For Orders below $50 purchases shipping charges will be applicable at $4.90 USD, Transit time for standard shipping is estimated to be 5-8 business days, ensuring your home and living essentials reach you in a timely manner.

 

Return & Refund 

Information

Satisfaction Guarantee*
Customer satisfaction is extremely important to us and we want every customer to be completely satisfied with our products. That’s why we offer a 30-day, 100% satisfaction guarantee. If for any reason you wish to return an item, purchased directly from our online store at www.casafoyer.com, we will gladly refund the purchase price within 30 days from the original date of shipment.

Exchanges, Credits & Returns *
We will gladly make an exchange or refund any item, purchased directly from our online store at www.casafoyer.com, for a period of 30 days from the original date of shipment. We are unable to process exchanges, credits or refunds for items purchased from our associated Wholesale Partners. (Please contact them directly).

All returns must be in original, new, re-sellable condition and include all of the original contents; and must be received by Red Cup Living in the same condition in which you received them. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/restocking fee up to 100% of purchase price.

Refunds will be made for the product amount only (shipping charges are not refundable) using the original payment method. Free shipping promotions and other coupons, offers and discounts may be deducted from your refund.

To exchange a product, or return an item for refund, please email help@casafoyer.com and we will provide return authorization instructions.

For items damaged in transit please contact us within 5 business days of receipt of order. We will have the damaged item picked up and replaced at no cost to you. Please allow 2-3 weeks for your exchange, credit or return to be processed.

Returned Shipments *
If you are unable to receive your order, or have given an incorrect delivery address, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that we incur. Please double check and verify your address on each order you place.